Robyn Ramsell Counselling & Coaching

Privacy Policy

1. Introduction

Robyn Ramsell Counselling & Coaching ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

2. Information We Collect

When you contact us via our contact form, we may collect the following information:

  • Your name
  • Email address
  • Phone number (if provided)
  • Any other information you choose to provide in your message

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Provide you with information about our services
  • Schedule appointments or consultations
  • Improve our services
  • Comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your information are:

  • Your consent - You are able to remove your consent at any time by contacting us at [email protected]
  • Contractual necessity - Where processing is necessary for the performance of a contract with you
  • Legal obligation - Where we need to comply with a legal obligation
  • Legitimate interests - Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests

5. Data Storage and Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Your information is stored securely on our email systems and any paper records are kept in a locked cabinet. Electronic records are protected by strong passwords and encryption where appropriate.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In most cases, this will be for a period of 7 years after our last contact with you, in line with professional and legal requirements.

7. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

8. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

This policy was last updated on June 6, 2024.